1. Introduction

Leafwell Pte Ltd (“Leafwell,” “we,” or “us”) respects your privacy under Singapore’s Personal Data Protection Act (PDPA) 2012. This policy governs how we collect, use, and protect personal data when you:  

– Visit www.leafwell.sg 

– Book our cleaning services  

– Contact our customer support team
 

2. Information We Collect

We collect:  

– Identifiers: Full name, NRIC/FIN (for employment contracts)  

– Contact Details: Email, phone number, service address  

– Service-Specific Data: Carpet material, floor type, hazard disclosures, other service info  

– Payment Information: Billing address 

– Technical Data: IP address, device type, cookies 

3. How We Use Your Information

Purposes include:  

– Service Execution: Creating quotes, dispatching cleaners, processing invoices  

– Customer Support: Handling queries/complaints  

– Marketing: Promotional communications (with consent)  

– Compliance: Meeting NEA licensing requirements

Legal Bases:  

– Contractual necessity (service delivery)  

– Consent (marketing)  

– Legal obligations (tax audits) 

4. Data Sharing & Disclosure

We share data with:  

– Subcontractors: NEA-licensed cleaners with confidentiality agreements  

– Third Parties: Analytics providers (Google Analytics)  

– Authorities: When required by law (e.g. court orders) 

5. Data Security

We implement:  

– Technical Safeguards: SSL/TLS encryption, firewalls  

– Physical Protections: Secure document storage  

– Administrative Controls: Staff PDPA training, access restrictions  

Breach Response: PDPC notification within 72 hours 

6. Data Retention

– Service Records: 5 years (tax compliance)  

– Technical Logs: 24 months (anonymized after)  

– Marketing Data: Until consent withdrawal  

We destroy unnecessary data promptly 

7. Your PDPA Rights

You may:  

– Access/Correct data via email  

– Withdraw marketing consent (unsubscribe link)  

– Request deletion (where lawful)  

Response Time: 30 days 

8. Service-Specific Practices

| Service Type               | Data Handling Practices                       |  

|——————————-|—————————————————-|  

| Carpet Extraction        | Pre-inspection, stain photo archiving |

| Floor Deep Cleaning   | Pre-inspection, photo archiving         |  

| High-Pressure Jet Cleaning | Water intrusion risk documentation |  

| Regular/Commercial Cleaning  | Keyholder contact shared for after-hours access | 

9. Contact Us

Email: sales@leafwell.sg